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Yes. You may browse products and use the basket before signing in, but you must sign in to a BYB Apparel customer account before an order can be submitted. New customers can create an account using their email address and complete the required email verification when prompted.

Select the product, color, size and quantity, then add it to your basket. Open the basket, select the item or items you want to order, review the product details and total, and continue to checkout. Complete the required customer, delivery and payment information, review the final order details, and submit the order. Your submitted order will then appear in Order History.

Yes. The basket can contain multiple products or variants. Select the basket items you want to include before checkout. The checkout and Order History will keep the ordered items and their applicable size, color, quantity and price information.

Sign in and open Order History or use the Order Status control in the header. The system shows the latest order, payment, delivery, change-request and return information recorded for your transaction. Order History also checks periodically for updated information.

Order statuses may include Pending, Confirmed, Preparing, Shipped, Delivered, Received, Cancelled and Returned, as applicable. These describe the progress of the order and are separate from Payment Status. Item-level return information may also appear separately when only part of an order is returned.

Yes, but customer self-cancellation is available only while the live Order Status is Pending. Use CANCEL ORDER in Order History and confirm the cancellation. Once the order has moved to Confirmed, Preparing, Shipped or Delivered, self-cancellation is no longer available through the webstore.

The Order Status changes to Cancelled and the cancellation control is removed. For COD, no payment has been collected, so Payment Status becomes None. The cancelled order is no longer treated as an active delivery transaction.

Yes, but only one Change Order request is allowed per order and only while the Order Status is Confirmed. The CHANGE ORDER control shows the current item and available size/color choices. After submission, the request becomes pending review. If approved, Order History keeps the original item for reference and displays the approved updated item, including its updated size, color and matching product image. Once the order moves to Preparing, no new Change Order request can be submitted.

BYB Apparel reviews the requested size and/or color before the order proceeds. If approved, the approved selection becomes the current item while the original item remains visible for reference. If declined, the original item remains unchanged. Only one customer Change Order request can be submitted for the same order.

You may choose Cash On Delivery (COD) or Payment First. COD orders use J&T Express. Payment First orders use the delivery options available during checkout, including Lalamove or LBC where applicable. Payment First requires the requested payment details and transaction/reference information before submission.

For Payment First orders, Payment Verification means BYB Apparel is checking the submitted payment information. A Pending Payment First order cannot proceed to fulfillment statuses until Payment Status is Paid. Once the payment is verified and changed to Paid, a Pending order may automatically advance to Confirmed. Payment Status and Order Status remain separate records.

If a COD order is cancelled before payment is collected, Payment Status is shown as None because no customer payment was received. This can also apply when BYB Apparel verifies an unsuccessful or refused COD delivery and records the order as Cancelled.

If the order is cancelled while still Pending, BYB Apparel may complete verification of the submitted payment. If a return of payment is due, the cancelled-order Payment Return workflow appears in Order History. For a paid cancellation before shipment, the payment return includes the paid product amount and the original delivery fee. This cancellation refund is separate from a merchandise return and does not require Return Status to become Completed. When Payment Return is completed, the returned amount and transaction/reference number can be shown in Order History.

If a shipped Payment First order is not successfully received and the transaction is handled as a cancellation, the outbound delivery fee is not included in the payment return under the current store workflow. The refundable amount therefore excludes the delivery fee, subject to applicable law and the specific transaction facts. This remains a cancellation payment return, not a merchandise-return payment return.

J&T Express is used for standard COD delivery. Payment First orders may use Lalamove or LBC according to the options available during checkout and the applicable delivery arrangement.

Delivery availability and the applicable delivery arrangement are confirmed before dispatch. Delivery timing can vary depending on the destination, courier availability and courier operating conditions. Customers are shown or informed of the applicable delivery method and fee before the order is finalized, and BYB Apparel confirms the final dispatch or delivery arrangement before processing the shipment.

J&T Express and LBC currently use a PHP 200.00 delivery fee. Lalamove uses a live delivery quotation based on the delivery location. The applicable Delivery Fee and Total Amount are shown during checkout before submission.

After successful delivery, you may confirm that the item was received. If no response is recorded within the system's 3-day delivery-confirmation period, the system may automatically mark the item as received. Order History identifies whether receipt was confirmed by the customer or automatically by the system.

A return request is available only within the applicable 3-day period counted from successful delivery. After that period ends, the return-request option becomes unavailable.

Open the eligible item in Order History and select REQUEST RETURN. Choose the quantity to return and the reason, then provide a clear description of the concern. You may also attach supporting photos and a video. Complete the Payment Return Receiving Account information and confirm that the receiving-account details are correct before submitting the request.

Return photos are optional and may include up to 3 JPG/JPEG or PNG images, with a maximum of 5 MB per photo. One optional video may also be uploaded, with a maximum duration of 1 minute and a maximum file size of 30 MB. Evidence should relate directly to the reported product concern.

If an approved return results in a payment return, BYB Apparel uses the receiving-account information submitted with the return request. The current form accepts GCash or PayMaya, requires the registered account-holder name and an 11-digit mobile account number beginning with 09, and requires you to confirm that the information is complete and correct.

Do not independently ship the item back. Submit the return through Order History and wait for BYB Apparel's review. If approved, BYB Apparel provides or arranges the approved return procedure or pickup. The returned quantity is tracked separately from any quantity or items that remain received.

BYB Apparel arranges the approved return shipment. For COD orders, BYB Apparel shoulders the approved return-shipping cost. For Payment First orders, the approved return-shipping cost is deducted from the approved product return amount. For Lalamove orders, the return-shipping calculation uses the actual Lalamove delivery fee saved for that order. J&T Express and LBC continue to use the standard PHP 200.00 amount.

For a merchandise return, Product Return Amount = Return Quantity × Unit Price. For Payment First merchandise returns, Final Payment Return Amount = Product Return Amount − Returned Shipping Cost. The Returned Shipping Cost mirrors the original delivery fee recorded for that order: Lalamove uses the actual live fee saved for the order, while J&T Express and LBC use the applicable standard fee shown by the webstore. For COD merchandise returns, BYB Apparel shoulders the approved return-shipping cost. For a paid Payment First cancellation before shipment, the paid product amount and original delivery fee are returned. For a cancellation after shipment/non-receipt, the outbound delivery fee is excluded from the payment return under the current store workflow, subject to applicable law.

Payment Return does not begin while the merchandise Return Status is Pending or Approved. After BYB Apparel receives and inspects the returned item and marks Return Status as Completed, Payment Return automatically begins at Pending. It may then move to Approved and Completed. The current Order History notice states that payment returns are normally processed within 1–3 business days after the returned item has been successfully received, allowing time for inspection and verification.

This is intentional. Return Status and Payment Return Status are separate. Payment Return is locked at None until the merchandise Return Status reaches Completed. Approval means the return request has been accepted; it does not mean BYB Apparel has already received and completed inspection of the returned product.

Yes, when eligible and approved. You can select the quantity to return, and the system records the returned quantity separately from the original ordered quantity. Order History can show the return quantity, remaining quantity, product return amount, return-shipping cost and final payment-return amount as applicable.

No. Merchandise returns are tracked at the exact order-item level. A return request and its Return/Payment Return statuses apply only to the specific product item and quantity linked to that return request. Other received items under the same order number remain unchanged unless they have their own eligible return request.

Submit a return request as soon as possible within the applicable return period. Select the appropriate return reason, describe the issue clearly, and attach relevant photos or video when available. Keep the product, packaging and order information while BYB Apparel reviews the request.

No. Return requests are reviewed under the stated store policy together with applicable Philippine consumer law. Nothing in the store policy is intended to remove or limit any non-waivable consumer right that may apply to defective, damaged, misdescribed, incorrect or otherwise legally non-conforming goods.

Yes. Eligible received products display a Write a Review option in Order History. Returned products and received products are handled separately so the applicable item status remains clear.

Customer information is used as needed for account authentication, orders, payment verification, delivery, returns, payment returns, reviews and customer support. Return evidence such as photos and videos may be used to review the reported issue and return eligibility. BYB Apparel states that it does not sell customer personal information.

Open My Account and select DELETE ACCOUNT. After acknowledging the permanent-deletion warning, the system checks for active or unfinished transactions. If eligible, a verification link is sent to your registered email address. The account is deleted only after you open that link and complete the final confirmation.

No. Account deletion is blocked while an active or unfinished order, delivery, return, refund or payment-return transaction remains. The system checks eligibility before sending the deletion email and checks again when the verification link is used.

Yes. After successful deletion, the same email address and personal details may be used for a new registration. The new account is treated as a new customer account and does not restore the deleted profile, basket or previous customer-account history.

No. Once deletion has been completed, saved personal information removed through the deletion process cannot be restored to the deleted customer account. Transaction records that must be retained may remain only in anonymized form where applicable.

Use the customer-support contact details shown on the website for questions about accounts, orders, payments, delivery, returns, sizing, colors or other store concerns.